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Position Summary 

The Director of Dining Services oversees all aspects of the dining program within our communities, ensuring that it operates smoothly and efficiently while delivering high-quality food and service to residents and guests. This role involves a diverse set of responsibilities, including menu planning, nutrition, food safety compliance, budget management, staff supervision, customer experience, and event coordination. Will also perform other duties as required. 

Essential Duties and Functions 

• Collaborate with the Executive Director to align the dining services program with WEL’s mission and goals in the community.  

• Maintain and build revenue opportunities for the community. 

• Identify and develop strategies for continuous improvement in service, quality and resident satisfaction through analyzing dining service metrics and resident feedback. 

• Works with the Executive Director to develop and implement a comprehensive annual budget that assures the sound fiscal operation of the department with effective controls on expenditure and revenue.   

• Oversees purchases of food and supplies from approved vendors within assigned budgets to ensure proper inventory levels.  

• Conducts regular audits and inspections to ensure compliance with regulatory standards, food safety regulations, and WEL policies. 

• Ensures food is received, stored, prepared, held and served in compliance with state and federal guidelines. 

• Ensure community standards are met in accommodating food modifications, allergies, and special requests.  

• Foster a culture of exceptional customer service amongst leadership. 

• Provides timely communication to ensure inquiries and complaints are promptly addressed to ensure resident and guest satisfaction.  

• Ensure hands-on training in culinary techniques, food preparation methods, and plate presentation is provided to ensure consistent quality and taste. 
• Establish recipes, menus, and guidelines for the department. 
• Makes informed hiring decisions by ensuring candidates are the appropriate fit for the department from a technical, strategic and cultural standpoint.   

• Coaches, models, and advocates all WEL initiatives.   

• Documents individual performance metrics, behaviors, discipline, and performance ratings and delivers feedback in an appropriate, courteous, and professional manner. 

Qualifications include: 

• 5+ years of experience in food service, healthcare, or hospitality management  
• Long Term Care or Health Care dining services experience a plus.  

Education:

• Minimum Associates level degree in Culinary, Hotel/Restaurant management, or certified graduate of accredited culinary educational institution.
• Bachelor's degree in hospitality or equivalent in Dining Services is preferred. 

Licensure/Certification:

• Certification as a Dietary Manager (CDM) strongly preferred. SERV Safe Food Service Manager certification required. 

Wesley Enhanced Living is ranked by our employees as the top PA-based aging services company on the Fortune Best Workplaces in Aging Services list. We are certified as a Great Place to Work year after year. And there’s a good reason for that. Our employees love where they work because of our supportive culture and a workplace that makes you feel welcome and valued. There’s a strong family bond between our staff and residents like none other. Our employees are proud to work here, make a compelling difference in the lives of our residents, and often say: ‘It’s not just a job’!

Our benefits and workplace flexibility are top-notch and include:

• Competitive Pay
• Professional Development and Advancement opportunities
• Health, Dental, & Life Insurance
• 401(k) plans with generous match
• Tuition Reimbursement
• Daily Pay

We welcome your application and invite you to visit: www.wel.org to learn more about our organization.

An Equal Opportunity Employer | A Mandatory Influenza Vaccine Employer

A Drug-Free Workplace.