Wesley Enhanced Living

Host/Hostess

Job Locations US-PA-Philadelphia | US-PA-Philadelphia
ID
2021-5341
Location : Name
Wesley Enhanced Living Burholme
Type
Part-Time
Shift
11-7
Category
Dining

Overview

Come see why Wesley Enhanced Living is Ranked #4 in the Nation as a Best Workplace in our industry!

 

At Wesley Enhanced Living (WEL) our employees love what they do because we have created an environment of possibilities to help them learn, grow, and have the opportunity to make an impact each and every day. You cannot realize your full potential without an organization that makes your growth a priority. 

 

Now is the time to join our team and continue your journey with an organization that will support your efforts and reward your accomplishments. WEL is ranked #4 in the nation on the 2021 Fortune Best Workplaces in Aging Services list, and has been a Certified Great Place to Work for the past four years in a row. We got here because of our amazingly talented employees and their commitment to our mission of making a compelling difference in the lives of our residents! Are you looking for an environment where everyone cares as much as you do and is as dedicated as you are? This is what sets WEL apart!

 

We invite you to visit: www.WELcareers.org to learn more about our 130+ year young organization, our enhanced living philosophy, and our award winning team of employees.  We welcome your application and look forward to learning more about your goals and why you would like to work at WEL.

 

Over 90% of Wesley Enhanced Living residents have received the COVID-19 vaccination. For the safety and protection of our residents, employees, and visitors our organization requires that all staff members receive the COVID-19 vaccine.

 

ABOUT US

 

Wesley Enhanced Living (WEL) is a non-profit organization with six senior living communities in the Greater Philadelphia area. Our employees provide excellence in service, innovation to meet ever changing needs, and teamwork to make a compelling difference in the lives of our residents. A sense of community has developed from a mutual respect for each other. Our employees are encouraged to share their voice and ideas, so we may enhance our strengths and identify opportunities for continued improvement. Here, you will be able to help shape the future of our organization by cultivating and enhancing our award-winning culture. These are not just words on a page, they represent who we are and what we believe; and we have the recognition to prove it. Together, we can make a difference!

 

At WEL, we are committed to taking care of our employees by providing a positive work environment and a comprehensive benefits package that includes a competitive rate of pay along with a full suite of benefits to support your health, financial well-being, work/life balance, as well as your professional development.

 

Apply today and imagine the possibilities!

 

An Equal Opportunity Employer | A Mandatory COVID-19 and Influenza Vaccine Employer

 

Responsibilities

The Host/Hostess is responsible for creating an enjoyable dining experience for residents and their guests in accordance with current applicable federal, state and local standards, guidelines and regulations, with WEL established policies and procedures, and as may be directed by the management staff, to assure that quality service is provided at all times.

 

Host/Hostess essential duties and responsibilities include, but are not limited to:

 

  • Responsible for creating an enjoyable dining experience for residents and their guests.
  • Follows established style and order of service while serving in the main dining room and at special functions.
  • As necessary for performance of job duties, reads journals, bulletins, in-house communication and memos, policy and procedure and employee handbook.
  • Assists with staff training and development.
  • Ability to supervise and direct staff regarding the operations of the dining service department.
  • Ability to make good decisions in handling situations that may occur in daily operations.
  • Updates meal reservations/cancelations.
  • Assures all residents are properly charges for meals. Enter billing information into the computer program.
  • Maintain proper dining temperatures and controls lighting prior to and at the end of the meal service.
  • Maintains host/hostess station in a neat and orderly manner.
  • Makes dining rounds to assure that the residents/guests needs are met.
  • Handles resident complaints and reports to GM.
  • Assures staff is in proper uniform, including footwear, name badge.
  • Assures menus are available in both dining rooms and order forms are available for the scheduled meal.
  • Takes a turn serving on committees such as safety and resident review. Contributes to discussions and developing solutions to problems or concerns. Supports group decisions.
  • Responds to concerns raised by residents, co-workers and visitors by helping them to reach satisfactory conclusion.
  • Written communications are clear, concise and timely in providing and responding to information.
  • Raises concerns and differences of opinion in an appropriate manner, place and time. Reserves judgment until all facts are gathered. Conducts self in a calm and positive manner.
  • Ensures all needs are met per diet restrictions of PC residents.
  • Assists with the operations of both the PC and IL dining rooms.
  • Follows all HACCP policies and procedures that govern safe food handling.
  • Assists with prepping of cold food and beverages. Refrigerates items when necessary.
  • Take food orders. Serves soup, pours coffee, bread service etc.
  • Serves the food for the scheduled meal. Busses dirty dishes to the kitchen. Helps scrape dishes.
  • Completes all opening and closing assignments.
  • Clean/resets dining room. Cleans kitchen.
  • Sweeps. Mops floors and runs vacuum daily.
  • Performs all ware washing following set codes regarding temperatures, sanitizing etc. Maintains dish machine. (De-lime/sanitize, etc.).
  • Maintains proper soap levels. Sorts/clean silverware. Cleans/sanitizes all cooking pots and pans. Cleans food carts.
  • Discards all trash and recyclables to proper area. Keeps trash cans/cardboard containers clean. Keeps mop sink clean and free of debris.
  • Assists with the unpacking, dating and storage of all delivered food and supplies. Breaks down all cardboard boxes.
  • Assists with catering functions.
  • Locations Demonstrates knowledge of fire safety procedures, and assists with evacuation of residents to a safer location in the event of fire or other emergency.
  • Cooperates with staff of other departments in performing job duties.
  • Identify safety hazards or acute resident problems and inform manager of needed attention.
  • Reports to manager at the end of the shift before clocking out.

Qualifications

Related Experience: 1yr experience as a Dining Server or Dining Aide

 

Education or Degree Requirements: High School Diploma or equivalent

 

Licenses, Certifications, Registrations: RAMP Certified

 

A Drug-Free Workplace . Equal Opportunity Employer

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